These terms form part of our Terms of Service and apply whenever a workspace buys a paid plan or AI call credits. Cancellations and refunds are covered in the Refund & Cancellation Policy.
1. Plans
SuprHiro offers a Free plan and paid plans. Each plan sets limits for the workspace — such as the number of active users (seats), the jobs you can create each month, the AI calls you can make each month and a monthly credit allowance — and unlocks certain features. The current plans, prices and limits are shown on the Billing page inside SuprHiro, and the price is confirmed on the checkout page before you pay.
2. The Free plan
Every new workspace starts on the Free plan. No payment details are needed and you are never charged unless you choose to buy a paid plan or credits.
3. Currency and taxes
Prices are in Indian Rupees (INR). The amount shown on the checkout page is the amount you pay. If a tax such as GST applies to your purchase, it is shown on the checkout page before you pay.
4. How payments are processed
Payments are processed by PayU. When you pay, you are taken to PayU’s secure checkout and returned to SuprHiro afterwards. Your card, UPI or bank details are entered on PayU, not on SuprHiro, and we never see or store them. We receive only the payment status, amount and a transaction reference. PayU’s own terms also apply to the payment.
Only a workspace admin can buy a plan or credits.
5. Billing period — no automatic renewal
When a paid period ends without a new payment, we may move the workspace to the Free plan’s limits and features. Your data stays in the workspace.
6. Changing plans
When you buy a different plan, it replaces your current plan immediately and a new one-month period starts from that payment. Any time left on the previous plan is not carried over or credited, so the best time to change plan is near the end of a period. You cannot buy the plan you are already on while it is active. To move to a plan with lower limits, email hiring@supahiro.co; before we move you, we will tell you about anything in your workspace that exceeds the new plan’s limits.
7. AI call credits
- Each plan includes a monthly credit allowance. Admins can buy extra credits as a top-up; the price per credit and the total are shown before checkout.
- AI calls use credits only when the call connects and completes. Calls that are not answered, are busy or fail use no credits.
- The allowance and any top-ups apply to the current calendar month and expire at the end of it (UTC). Unused credits do not roll over, have no cash value, cannot be transferred and are not refundable.
- Separately from credits, each plan caps the number of AI calls per month. When the cap is reached, new AI calls are paused until the next month or until you move to a higher plan.
8. Other usage limits
If you reach a plan limit — for example seats or jobs created this month — the related action is paused until the limit resets or you change plan. Your existing data is not affected.
9. Invoices and receipts
A receipt for every successful payment is available to admins on the Billing page and can be downloaded as a PDF. If you need a GST tax invoice or your company details changed on a receipt, email hiring@supahiro.co with the payment reference.
10. Failed and pending payments
If a payment fails, nothing changes on your workspace and you can try again. If a payment is pending with your bank, your plan or credits are applied as soon as PayU confirms it. If money left your account but your plan or credits were not applied, see the Refund & Cancellation Policy.
11. Price changes
We may change prices. A change never affects a period or credits you have already paid for, and we will give workspace admins at least 30 days’ notice by email or in the product before it applies to your next purchase.
12. Contact
Billing questions: hiring@supahiro.co.